Frequently Asked Questions

FAQ's for those hiring a Cottage or Caravan.

FAQ's for those wanting to list their Cottage or Caravan.

* Please note that all our Caravan Listings will be handled by SmartBooks Ltd (our parent company) although they will be listed on this website.

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Answers for those hiring a Cottage or Caravan

Q1a. Do you offer, for hire, your own Cottage or Caravan accomodation?
Yes. We do own four cottages in Berwick and two Caravans at Primrose Valley Caravan Park. We do, however, list a large number of other Cottages & Caravans available for hire across the UK so you will find a wide variety of options.
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Q2a. Does it cost me anything to book a holiday through this web site?
Yes. We charge a small booking fee (3% of price) which in most case will only be £1.50 for a £50 deposit. What we do is take the deposit on behalf of the Cottage or Caravan owner to ensure that both parties move toward a completed transaction as soon as possible.
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Q3a. Can you guarantee my holiday will be perfect?
We only list the units which the owners have indicated are available to hire. We do not take any responsibility for the holiday once it is passed directly onto the owner. They will contact you direct once you have made a reservation to confirm the booking. Suitability of any particular location or unit is the responsibility of the person booking. If you are in any doubt as to the suitability of any thing, we would encourage you to contact the owner for more information prior to reserving your holiday.
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Q4a. When is a confirmed booking made?
Once you are happy with your selection, you can make a reservation by paying a deposit through our website. We contact the owner whom will confirm the booking to you. At this stage, we will take a payment from your debit/credit card and pass this to the owner, minus a small handling fee. Once payment has been made, the booking is confirmed. Once confirmed, the contract exists between yourself and the owner.

Q5a. Do you offer holiday holiday insurance?
Not at present, please ensure you have adequate holiday insurance cover for your stay.
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Q6a. What about pets/ children/ same sex bookings etc?
Each listing is different in respect of these. Please check the details of each listing and contact the owner if necessary.
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Answers for those wanting to list their Cottage or Caravan

Q1b. How much does it cost to list my Cottage ?
It's costs £50 to list your cottage for rent. Simply add your personal details and complete the online form to add your caravan and availability/pricing to the site... and thats it!
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Q2b. How much does it cost to list my Caravan ?
It's completely FREE to list your static caravan for hire (although there are restrictions placed upon you). There are NO registration or annual charges. Simply add your personal details and complete the online form to add your caravan and availability/pricing to the site... and thats it!
We now offer a Premier Service at a cost of £50 per annum offering a number of additional options.
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Q3b. How do you make your money from me then?
As it is free for your standard listing, your very own web page containing text, graphics, photos etc, constant updates and submission to search engines then we do charge a £20 booking fee every time a successful booking is made through this web site. This is deducted as a 'handling fee' from the deposit a customer makes.
We also charge £50 per annum for the Premier Service and this only incurs a £10 booking fee.
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Q4b. What information can I put on my listing?
The listing comprises of some fixed information (such as facilities etc), area for photos and a section to list availability and pricing. In addition, a freeform text area is provided for you to add addition information specific to your accommodation or park. It is important that you state any holiday restrictions (e.g. single sex) as the contract will exist beween the customer and yourself.
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Q5b. When is a confirmed booking made?
Following a reservation form the customer, we will contact you and ask you to confirm the booking to us and the customer. Once this has been done, a contract exists between yourself and the customer. We will pass the deposit to yourself minus a small handling fee.

Q6b. How do I receive the booking from a customer?
Bookings are made through an online form that is filled in by the customer with all the information you require. We then pass on the information to you, except contact details, and If you would like to accept the booking we immediately pass all the contact details onto you to confirm it with the customer. If you are already booked on the dates given or refuse the booking then we get back to the customer with the reason why and refund full deposit.

However, you are expected to maintain the availability and pricing up to date and your service on the site may be removed If you fail to do so and customers provide negative feedback.
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Q7b. What If a customer backs out at the last minute and I have already paid you?
Once you have confirmed to the customer that the booking is confirmed, a contract is made between yourself and the customer. At this stage, it is at your discretion whether to re-imburse the customer, but no refund can be processed by Cottages & Caravans Guide.
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Q8b. Can I get preference over other units in the same categories?
The units are listed on a weighting system to match customers requirements. There is no facility to sponsor a higher rating although all Premier Owners will have a slightly higher weighting added. As we use an advanced search facility it is very unlikely a search would results in hundreds of listings been displayed. Usually one page of listings are displayed at a time due to the customers search preferences.
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Q9b. What happens If I want to constantly update my listing?
One of the great advantages of the Cottages & Caravans Guide is that you are in FULL control of updates so you can make as many changes as you wish when you want. The amount of information you publish is left up to yourself as is the level of sophistication created in your page. Although the updating of your web page is very straight forward we are always there to help with those more advanced elements.
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Primrose Valley Caravan Holidays
Privately owned static caravans at Primrose Valley Caravan Park, Yorkshire - Free advertising for Owners - Primrose Valley is an online caravan booking site for finding that perfect all-year-round caravan holiday. We specialise in the rental of privately owned static caravans and have an extensive range of caravans to choose from (not just at Primrose Valley). You will find our sister sites at www.primrosevalleymobilehomes.co.uk, www.caravansatdevoncliffs.co.uk, www.devoncliffsmobilehomes.co.uk where we have a similar selection of caravans and Mobile Homes. For an even larger range of static caravans then visit our main site at www.smartbookers.co.uk. Here you will find over 230 caravans covering the whole of the UK. Parks included are Haven's Primrose Valley Holiday Park, Haven's Devon Cliffs Holiday Park, Blue Dolphin, Yorkshire, Burnham-on-sea, Cala Gran, Craig Tara in Scotland, East Gate in Skegness, Golden Sands, Primrose Valley Caravans, Hafan y Mor, Primrose Valley Caravans, Haggerston Castle, Lakeland in Cumbria, Robin Hood Camp, Paignton Holiday Park, Peppermint Holiday Park, Patrington Haven Leisure Park, Perran Sands in Cornwall, Point Curlew Holiday Park in Padstow, Presthaven Sands, Quay West, Reighton Sands, Sandy Bay Holiday Park, Seashore in Norfolk, Seaview Holiday Village, Snowland Leisure Park, The Chase, Primrose Valley Caravans, The Orchards in Essex, Thorness Bay in Isle of Wight, Ty Mawr, Waterside Holiday Park, West Sands (Bunn Leisure).
Features of this website include extensive search facilities where you can find a caravan to rent using a number of flexible criteria (e.g. type of caravan, features, size, price range, specifc date). All our vans have full descriptions, pictures and online pricing which is kept up todate by our owners. This means you can find your perfect caravan, check the prices and book your caravan holiday by putting down a deposit using your credit or debit card.

Devon Cliffs Caravan Holidays
Privately owned static caravans at Devon Cliffs Caravan Park - Free advertising for Owners - Devon Cliffs is an online caravan booking site for finding that perfect all-year-round caravan holiday. We specialise in the rental of privately owned static caravans at Devon Cliffs and have an extensive range of caravans to choose from (not just at Devon Cliffs).

Primrose Valley Caravans / Devon Cliffs Caravans, caravans for hire, caravans for let, caravans for rent static caravans for rent, private caravan hire, caravan ownership are search terms we have used in this website.

Cottages for hire in the UK
We have an extensive range of cottages for rent in the UK including areas like Cornwall, Devon, Dorest, Yorkshire, Wales, Scotland, England. If you are a cottage owner than you can advertise your holiday property accommodation on our website and gain access to all our sister sites. The Cottages and Caravans Guide is the more cost efficient option for Cottage & Caravan owners. Cottage holidays are now one of the popular forms of accommodation in the UK and we can offer a cost effective booking service for the private owner. Please join our service now.